The following General Terms and Conditions (hereinafter referred to as GTC) apply to visits to phaeno between the contractual partner (hereinafter referred to as contractual partner) of phaeno and phaeno gGmbH, Willy-Brandt-Platz, 1, 38440 Wolfsburg (hereinafter referred to as phaeno).
 

1. The following GTC apply exclusively. Any terms and conditions of the contracting party that conflict with or deviate from these GTC will not be recognised unless phaeno expressly agrees to their validity in writing or in text form or the contracting parties agree otherwise.
    
2. The contractual partner within the meaning of these General Terms and Conditions is the person who purchases one or more admission tickets for phaeno for themselves and/or third parties (participants) at phaeno.
    
3. Participants within the meaning of these General Terms and Conditions are all third parties who are entitled to admission without being contractual partners.
    
4. Visitors within the meaning of these General Terms and Conditions are contracting parties and/or participants, individually or collectively.
    
5. The contractual partner shall ensure that the participants are familiar with these General Terms and Conditions and comply with the resulting rights and obligations.
    
6. The following General Terms and Conditions govern the right to enter phaeno and, in particular, to visit the exhibition areas and use the exhibits located there, to visit the studios, the various laboratories, workshops, special exhibitions, the science theatre and/or the ideas forum.
    

Admission prices – conclusion of contract

1. The admission prices for visiting phaeno are those listed in the phaeno price list. All admission prices include the applicable statutory value added tax.
    
2. The contract is concluded after phaeno has accepted the offer made by the contractual partner. The contractual partner is obliged to make advance payment.
    

Age limit – no supervision

1. Children under the age of 12 may only visit phaeno when accompanied by a parent or guardian or an adult supervisor. phaeno is entitled to check the age of the contractual partner or participants before admission for the purpose of verifying this age limit.
    
2. phaeno does not assume responsibility for supervising visitors during their visit.

Withdrawal by phaeno

1. phaeno is entitled to withdraw from the contract with immediate effect in the event of force majeure that makes it wholly or partially impossible to provide the service selected by the contractual partner. The same applies in the event that the visit must be prohibited for safety reasons, due to technical malfunctions or other circumstances for which phaeno is not responsible.
    
2. In the event of withdrawal in accordance with clause 4.1, the fee paid by the contractual partner will be refunded. The fee will be refunded using the same payment method used to pay it. Any further claims are expressly excluded.
    

Liability

1. Visitors remain on the premises and in the buildings of phaeno at their own risk.
    
2. Claims for damages by the contracting party are excluded. This does not apply to claims for damages by the contracting party arising from injury to life, limb or health or from the breach of essential contractual obligations (cardinal obligations) as well as liability for other damages based on an intentional or grossly negligent breach of duty by phaeno, its legal representatives or vicarious agents. Essential contractual obligations are those whose fulfilment is necessary to achieve the objective of the contract.
    
3. In the event of a breach of essential contractual obligations, phaeno shall only be liable for foreseeable damage typical for this type of contract if this was caused by simple negligence, unless the contractual partner's claims for damages arise from injury to life, limb or health.
    
4. All exclusions and limitations of liability in this Section 5 also apply in favour of phaeno's legal representatives and vicarious agents if claims are asserted directly against them.
     

Data protection clause

1. phaeno is the responsible body within the meaning of data protection law. The contractual partner's personal data will be processed by phaeno solely for the purposes of fulfilling the contract (in accordance with Article 6(1)(b) of the General Data Protection Regulation of 27 April 2016).
    
   Data will only be transferred to other third parties if this is necessary for the fulfilment of the contract or if phaeno is legally obliged to do so. Any further use requires legal permission or the consent of the contractual partner. Data will not be transferred to a third country.
    
2. phaeno will not use the contractual partner's personal data for advertising, market research or opinion polling purposes.
    
3. Reference is made to the privacy policy of phaeno gGmbH.
     

Final provisions – House rules – No right of withdrawal – Place of jurisdiction – Applicable law

1. The phaeno house rules apply in addition. Contractual partners and participants are collectively referred to as visitors in the house rules. Visitors who violate the house rules may be expelled from phaeno. The contractual partner shall ensure – to the extent reasonable – that participants observe the house rules.
    
2. There is no statutory right of withdrawal for the booking of admission tickets to visit phaeno due to the provision in Section 312g (2) No. 9 of the German Civil Code (BGB).
    
3. If the contractual partner is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from the contract for visiting phaeno is the court responsible for the registered office of phaeno gGmbH in 38440 Wolfsburg.
    
4. The law of the Federal Republic of Germany applies.
    
5. However, this choice of law shall only apply insofar as it does not deprive the consumer of mandatory consumer protection provisions of the state in which the consumer has his or her habitual residence at the time of conclusion of the contract for visiting phaeno.
    
6. If you have any questions, please contact our Service Centre by telephone on 05361/890100 or by email at entdecke@phaeno.de. 

Wolfsburg, 10 January 2022